Shipping policy
Shipping Policy
Last Updated: June 2026
This Shipping Policy applies to all purchases made through https://www.oplacehome.com (“OPlace Home”, “we”, “us”, or “our”).
1. Shipping Coverage
OPlace Home currently ships to supported destinations within the United States only.
Shipping availability is determined by the destination address entered during checkout. If an address is not supported by our shipping settings, checkout may not be available for that destination.
We do not ship to:
- International destinations outside the United States
- P.O. Boxes
- APO / FPO military addresses
- Any U.S. state, territory, region, or address type that is not available during checkout
If an unsupported address is used, we may contact you to update the address. If a valid supported address cannot be provided, the order may be canceled and refunded.
2. Fulfillment Location
Orders are shipped from our U.S.-based fulfillment location or authorized logistics partners within the United States.
3. Order Processing Time
Orders are typically processed within 1–3 business days after payment confirmation. Processing includes order verification, packing, and handoff to the carrier.
Orders are processed Monday through Friday, excluding public holidays.
The order cutoff time is 5:00 PM Eastern Time. Orders placed after the cutoff time may be processed on the next business day.
4. Estimated Delivery Time
After shipment, delivery within supported U.S. destinations typically takes approximately 5–10 business days.
The total estimated delivery time, including order processing and transit time, is typically 6–13 business days.
Delivery times are estimates only and may vary due to destination, carrier performance, weather conditions, holidays, peak-season volume, or other circumstances outside our control.
5. Shipping Fees
OPlace Home offers standard shipping rates based on order value and the shipping options available at checkout.
- Standard Shipping: A shipping fee of $6.90 USD applies to orders below $49.99 USD.
- Free Standard Shipping: Free standard shipping is available for orders of $49.99 USD or more.
Shipping rates are displayed at checkout before payment is completed.
6. Order Tracking
Once your order has shipped, a confirmation email with tracking information will be sent when available.
Please allow up to 24 hours after carrier handoff for tracking information to update.
7. Address Accuracy
Customers are responsible for providing accurate and complete shipping information.
OPlace Home is not responsible for delays, failed delivery, or additional costs caused by incorrect, incomplete, or unsupported shipping addresses.
8. Lost or Delayed Packages
If a shipment is delayed beyond the carrier’s normal timeframe, please contact us for assistance.
If tracking shows “Delivered” but the package cannot be located, please first check the delivery location, nearby areas, and with household members or neighbors. You may also contact the carrier directly. OPlace Home will provide reasonable assistance and help review the case when possible.
9. Relationship to Returns
This Shipping Policy should be read together with our Refund Policy.
10. Contact Information
Email: service@oplacehome.com
Response time: We typically respond within 1–2 business days.
Business name: COPLAX INC.
Business address:
764 ROUTE 25A STE 5
EAST SETAUKET, NY 11733
United States