Warranty, returns, and after-sales support
We provide unified after-sales support for eligible orders from the OPLACE website, Amazon, TikTok Shop, and other authorized sales channels. Please keep your order number ready before contacting support.
Returns
Most unused items in original packaging may be returned within 30 days of delivery, subject to our Refund & Return Policy.
Quality-related replacement
Confirmed quality-related issues within 30 days of delivery may qualify for a replacement or refund after review.
Limited warranty
Eligible products are covered for defects in materials and workmanship under normal household use.
Eligible orders
This policy applies to eligible OPLACE products purchased through:
- the OPLACE official website,
- Amazon,
- TikTok Shop, or
- other authorized sales channels.
To request return, replacement, or warranty support, you must provide a valid order number or other proof of purchase showing the purchase platform and order details.
30-day returns
You may request a return within 30 days of delivery if the product:
- is unused,
- is returned in its original packaging,
- includes all accessories, included parts, and manuals, and
- is in resalable condition.
For non-quality-related returns, the customer is responsible for return shipping costs, and a 25% restocking fee may apply according to our Refund & Return Policy.
30-day quality-related replacement
If your product has a confirmed quality-related issue within 30 days of delivery, it may qualify for a replacement, refund, or other reasonable solution after review.
To review a request, we may ask for:
- order number,
- purchase platform,
- product model,
- a brief description of the issue, and
- clear photos or a short video showing the issue.
1-year limited warranty
Unless otherwise stated on the product page, packaging, or product documentation, eligible OPLACE products are covered by a 1-year limited warranty from the date of original purchase.
This limited warranty covers defects in materials and workmanship under normal household use.
During the warranty period, OPLACE may provide a replacement part, product replacement, or another reasonable solution based on the specific issue.
What is not covered
- misuse, abuse, neglect, or improper operation,
- failure to follow the product manual, instructions, or safety guidance,
- improper cleaning, storage, or maintenance,
- unauthorized disassembly, modification, or repair,
- accidental damage, drops, impact, liquid damage, fire, or other external causes,
- commercial, rental, institutional, or non-household use,
- normal wear and tear, cosmetic wear, or non-functional appearance changes,
- damage caused by improper return packaging or improper handling after delivery.
Please prepare your order number, purchase platform, product model, a brief description of the issue, and clear photos or a short video if applicable.
Email Support
Contact our support team directly by email for return, replacement, and warranty requests.
Contact Page
Use our contact page if you prefer a support page entry point or need a broader after-sales request flow.
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