Refund policy

Refund & Return Policy

Last updated: February 2026

This Refund & Return Policy applies to purchases made through oplacehome.com and is operated by COPLAX INC. Please review this policy carefully before submitting a return request.

1. Return Eligibility

We accept returns for most products delivered within the United States within 30 days of delivery, provided that:

The item is unused, unwashed, and in its original condition.
The item is in its original packaging with all tags and components included.
The item is not marked as Final Sale or Non-returnable.
Note: For hygiene and safety reasons, items that have been opened or used are not eligible for a free return or a full refund unless there is a confirmed manufacturing defect.

2. How to Request a Return

Contact us at service@oplacehome.com with your order number and the reason for the return.
We will review your request and issue a Return Authorization if approved.
Ship the item using a tracked carrier to the specific return address provided by our team.

3. Return Address

To provide faster service, we utilize a network of warehouses across the United States. Please do not ship returns to our corporate office. Once your return is approved, we will provide you with the address of the facility closest to your location to minimize your shipping costs.

4. Return Shipping Costs

For non-quality-related returns (such as "change of mind," "no longer needed," or "ordered wrong style/color"), customers are responsible for return shipping costs.
Original shipping fees (if any) are non-refundable.

5. Restocking Fee

A restocking fee of 25% of the item's price applies to all non-quality-related returns.
This fee covers the cost of inspection, sanitation, and repackaging to ensure our high standards for home goods.
No restocking fee will be charged for defective or damaged items confirmed by our team.

6. Refunds

Once your return is received and inspected, we will notify you of the outcome.
Approved refunds (minus the restocking fee, if applicable) are issued to the original payment method within 7–10 business days.

7. Damaged or Defective Items

If your item arrives damaged or appears defective, please contact us at service@oplacehome.com within 30 days of delivery. To expedite the process, please include clear photos and/or short videos of the issue. After verification, we will provide a replacement or a full refund at no additional cost.